Operations

 

The Operations Department is responsible for the effective coordination and delivery of essential non-clinical services that support the hospital’s core healthcare mandate. The department ensures efficiency, accountability, and continuity of services across all operational units.

Departmental Oversight

The following departments and functions fall under the authority of the Operations Director:

Logistics & Supply

  • Central Stores

  • Transport

  • Projects

Facilities & Support Services

  • Maintenance

  • Laundry

  • Linen

  • Catering

Specialized & Knowledge Services

  • Mortuary

  • Library

Other critical administrative and operational responsibilities include hospital equipment management, linen control, and mortuary administration.

Central Stores & Procurement

The Central Stores Department is responsible for procurement, storage, and distribution of hospital supplies. All purchasing activities are conducted in accordance with established public procurement and accountability procedures.

Tender Procedures

Suppliers wishing to conduct business with United Bulawayo Hospitals are required to submit the following documentation:

  • Certificate of Incorporation

  • Valid Tax Clearance Certificate

  • Vendor Number

  • Company Profile

Tender Categories

Tender Type Value Threshold
Competitive Tender Goods valued at $10,000 and below
Informal Tender Goods valued at $50,000 and below

Procurement Process Notes:

  • Suppliers may be contacted via phone, fax, or email.

  • Quotations must be deposited in the official tender box.

  • Evaluation is conducted after a purchase requisition is completed.

  • Payment is processed following committee verification of goods and subject to availability of funds.

  • For informal tenders, suppliers may be required to purchase tender documents and submit quotations by a specified closing date.

  • The Procurement Committee opens, evaluates, and adjudicates tenders before issuing a purchase order or requisition upon approval.

Donations

United Bulawayo Hospitals welcomes donations that contribute to improved service delivery and patient care.

To coordinate any donations, please contact:

Chief Executive Officer / Operations Director
📞 +263 0292 252111

Mortuary Services

The Mortuary Department provides dignified and professional services including:

  • Storage of deceased persons

  • Conducting post-mortem examinations

  • Advising relatives on procedures prior to release of bodies

  • Coordination of pauper burials

Collection of Death Certificates & Bodies

Requirements

  • Valid National Identity (ID) document

  • Vehicle registration number

  • Contact number of the responsible party

Operating Hours

The mortuary operates 24 hours a day, 7 days a week, with designated collection times:

  • Relatives: Collections end at 6:00 PM

  • Funeral Parlours: Collections from 8:00 AM to 4:00 PM

Social Welfare Services

Social Welfare Services provide assistance to individuals who are unable to meet burial or hospital-related expenses.

Application Process

  • Applicants must complete a referral form

  • Forms are submitted to the Ministry of Home Affairs for assessment and approval