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Operations

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Operations

Operations Department

The Operations Department at United Bulawayo Hospitals provides supportive assistance and coordination of services to the other departments of the hospital. The department is responsible for efficient systems and controls, necessary supplies, adequate equipment and facilities, and, of course, physicians and patients.

The following departments fall under the Operations Director:

CENTRAL STORES

HUMAN RESOURCES

HOSPITAL FOOD SERVICE

HEALTH INFORMATION

Other important administrative and business functions include hospital equipment, linen, and mortuary.

CENTRAL STORES

The Central Stores is responsible for the hospital’s purchasing and supply.

Tender procedures

United Bulawayo Hospitals requires suppliers to provide the following documents before we do business with you:

  1. Certificate of incorporation
  2. Valid tax certificate
  3. Vendor Number
  4. Company Profile

A tender or request for tender is a structured invitation by a procuring entity for vendors to supply goods and services. For a competitive tender vendors can supply goods valued at $10 000 and below and for an informal tender suppliers can supply goods valued at $50 000 and below.

The hospital will make inquiries for suppliers over the phone, a fax or email will be sent to you. Suppliers will be required to bring their quotations which they will drop in the tender box. Suppliers will be informed after a purchase requisition has been done. The supplier will supply the goods first and after the committee receives and observes the goods and finds the product to be correct one and of the right quantity payment will follow if funds are available.

The hospital can also place advertisements for informal tenders in which case suppliers will be required to buy tender documents. Suppliers can submit quotations at a specified date. The committee will open the tender box and process competitive schedule done followed by adjudication by Procurement Committee. CBU will issue a purchase order/requisition for the company to supply the goods.

Payment comes later provided funds are available.

HUMAN RESOURCES

The department is involved in the recruitment of staff. It also manages human resource issues like salaries, maintenance of staff records, rewards, motivation and evaluation.

Recruitment of staff includes the following:

Professional Medical staff i.e. Doctors, Nurses, Laboratory scientists etc.

Professional non-medical staff i.e. Accountants, Human resources, Administrative officers, Executive Assistants etc.

Non Professional staff i.e. General Hands and Nurse Aids

Recruitment Procedures

Medical Staff- Members should be registered with their respective health profession councils e.g. Medical and Dental Practitioners Council of Zimbabwe

Non-Medical Staff- Apply to the Health Services Board (HSB)

Non Professional staff-To be registered with the Ministry of Labour and Social Amenities

Employees earn competitive salaries and allowances which include housing, transport, on call, uniform and retention allowances.

The department also provide training for those seeking attachments in the range of professions as above. Applications for attachments are done through the Chief Executive Officer.

We also train student nurses. An advertisement for nurse training is done in the press usually the Sunday News. In order to apply for nurse training one is required to have the following qualifications: 5 O level passes including English Language and a recognized Science subject.

HEALTH INFORMATION

The department documents the medical activities of the doctors who practice at the hospital. The department verifies that all hospital services rendered to patients are completely recorded in a reasonable time. Filing of records for easy accessibility in case of need. Records stored by the health information are for admitted, discharged and deceased patients. Patients records can only be issued when records are required by the courts or police. They can also be issued for further verification by the doctors.

MORTUARY

This department is responsible for storage of deceased bodies, conducting of post mortems, advising relatives of deceased persons on the procedures to be followed before bodies are released to undertakers for burials. The department is also involved in preparation of pauper’s burials.

Collection of Death Certificates

Members are required to bring a National ID

Provide a vehicle number and contact number

The mortuary is open 24/7

The collection of bodies by relatives ends at 6:00 pm

Funeral Parlours collects bodies from 8:00 to 4:00pm

Social Welfare services

These services are provided to people who are unable to meet burial expenses or meet hospital bills.

Individual requiring these services are required to complete a referral form to be submitted to Ministry of Home Affairs.